
It's a great scene. In The Matrix, Neo walks into the kitchen to meet the Oracle and she points to a sign on the wall that reads "temet nosce" which she says means "Know thyself". This phrase is in my thoughts almost daily: it leads me to be true to who I am and what I want for my business.
Starting any endeavor can be frightening. Creating a new business can have you shaking in your boots and grasping at any glimmer of proof that, if you build it, the customers will come.
The pressure is there often to take a customer or a commission for the sake of the dollar without considering how it might fit into your vision for your company. What if no one else calls? At least it's work, right? At least they'll give me a referral, right? It takes some serious guts to say no and refer a customer to someone else.
A dear friend met me for coffee when I was just starting my business. She had been a successful marketing executive and kindly offered her advice and opinions. The most valuable piece of advice she shared was this: Define a mission statement, a goal, for yourself and your business. In every decision you have to make, determine if the outcome would be in line with your mission statement and if it would push you closer toward your goal. If the answer is no, don't do it. Not for any price. Your business will fail, because even if you make money in the short term, it won't ultimately lead you toward your goal.
Every day in my business I try to follow her wonderful advice. I have a clear and simple mission statement and I review every decision through it's strict standard. It's not always easy. In the face of fads, a frightening economy, and competition in the market, it is difficult to remain true to what I do - and what I don't.
What I do is create custom sculpted pieces of edible art - be that in the form of cake, sugar, chocolate, rice paper, or bubblegum! (I haven't tried that last one yet, but who knows?) I don't do cupcakes, sheet cakes, character cakes, all-buttercream cakes, cookies, or cupcake-cakes. All of these items are lovely, they're just not what I do. Is the temptation there? Sure! I get calls from wonderful customers asking nicely for cupcakes or custom cookies and I would love to create something fabulous for them, but it's just not what I do.
The fear sets in. Every time I have to say no I worry, "What if I made a mistake and no one else calls?" But soon I get a call for a custom sculpted cake that challenges me artistically and makes me fall in love, just a little bit more, with what I do. I breathe a sigh of relief, do a little dance in my kitchen, and feel content that some people want cupcakes and some don't.